Desk Collection Trainer - Financial Services (PinjamanGo)

Join PinjamanGo, a leading financial services provider in Indonesia, as a Desk Collection Trainer for our dynamic team. In this pivotal role, you will be responsible for training and developing our desk collection staff to ensure they deliver exceptional service to our customers. Located in the heart of Jakarta Raya, our office is a vibrant hub of innovation and growth, offering a supportive and collaborative environment.

As a Desk Collection Trainer, you will play a crucial role in shaping the future of our collection team. You will develop and deliver comprehensive training programs, conduct performance evaluations, and provide ongoing coaching to our collection agents. Your expertise will be instrumental in maintaining high standards of customer service and ensuring our collection processes are efficient and effective.

If you are passionate about financial services and have a proven track record in training and developing teams, we invite you to be part of our journey at PinjamanGo. Join us and help us build a stronger, more resilient financial services ecosystem in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver comprehensive training programs for desk collection staff.
• Conduct performance evaluations and provide ongoing coaching to collection agents.
• Ensure compliance with company policies and procedures.
• Monitor and analyze collection performance metrics to identify areas for improvement.
• Provide feedback and support to collection agents to enhance their skills and knowledge.
• Collaborate with the collection team to address customer concerns and resolve issues.
• Stay updated with industry trends and best practices in collection services.
• Participate in team meetings and contribute to the development of collection strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in training and developing teams, preferably in the financial services industry.
• Proven track record in developing and delivering effective training programs.
• Strong communication and interpersonal skills.
• Knowledge of collection processes and best practices.
• Familiarity with Microsoft Office Suite, including Excel and PowerPoint.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to travel to different locations as required.

🛠️ Keahlian

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