Customer Service Executive - Immediate Hiring in Bali (No Night Shift)

Join Log In Services Sdn Bhd as a Customer Service Executive in the vibrant heart of Bali! This is your chance to kickstart or advance your career in a dynamic, fast-paced call center environment with no night shifts and flexible working hours. Located in Canggu, our office offers a relaxed yet professional atmosphere, perfect for balancing work and leisure. As a Customer Service Executive, you'll be the first point of contact for our clients, providing exceptional service and support.

At Log In Services Sdn Bhd, we pride ourselves on our commitment to customer satisfaction. Our team is dedicated to delivering high-quality service, and we believe that your passion for helping others will thrive in our supportive and inclusive workplace. Whether you're a seasoned professional or just starting your career, we offer opportunities for growth, training, and development.

In this role, you'll use tools like Zendesk and HubSpot to manage customer interactions efficiently. You'll handle inbound calls, emails, and chats, ensuring our clients receive the best possible experience. With a focus on continuous improvement, you'll have the chance to develop your skills and contribute to our ongoing success.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls, emails, and chats, providing excellent customer service and support.
• Use Zendesk and HubSpot to manage and track customer interactions efficiently.
• Resolve customer queries and complaints promptly and professionally.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with the team to improve service quality and customer satisfaction.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Contribute to a positive and inclusive work environment, fostering teamwork and collaboration.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle high volumes of customer interactions with a focus on customer satisfaction.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with CRM tools like Zendesk and HubSpot is a plus.
• Ability to work in a team and collaborate effectively.
• Flexible working hours, with no night shifts required.
• Enthusiasm for delivering exceptional customer service and a passion for helping others.

🛠️ Keahlian

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