Customer Service Administrator - Marketplace Support

Join More Life / CV More Life Jaya as a Customer Service Administrator for our dynamic marketplace platform! This role offers a unique opportunity to deliver exceptional customer support while contributing to the growth of a thriving digital ecosystem in Jakarta Utara. As a Customer Service Administrator, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and professionalism.

Our marketplace platform connects buyers and sellers across various categories, and your daily tasks will include handling customer inquiries, resolving complaints, and providing timely solutions. You will work closely with our team of customer service representatives and other departments to ensure a seamless customer experience.

If you are passionate about customer service and have a knack for problem-solving, this is the perfect opportunity to join a company that values innovation and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat.
• Resolve customer issues using our in-house CRM system.
• Create and maintain detailed customer records and follow-up on unresolved issues.
• Collaborate with the sales and logistics teams to ensure timely resolution of customer concerns.
• Provide training and support to junior customer service representatives.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Participate in quality assurance activities to ensure consistent service standards.
• Stay updated with industry best practices and implement them in our customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer service or a related role.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with e-commerce platforms and marketplace operations is a plus.
• Knowledge of Indonesian language and culture is a must.

🛠️ Keahlian

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