Branch Customer Service Officer (Teller) - Bank Nationalnobu (Bogor)

Join Bank Nationalnobu as a Branch Customer Service Officer (Teller) in Bogor, Jawa Barat and play a pivotal role in delivering exceptional banking services. This position is ideal for customer-focused professionals who thrive in dynamic environments and are eager to contribute to the growth of one of Indonesia's leading banks.

As a Teller at Bank Nationalnobu, you will be the face of our bank, interacting with customers daily to provide them with the best banking experience. You will use our state-of-the-art banking software, such as Core Banking System and Customer Relationship Management (CRM) tools, to ensure smooth transactions and excellent customer service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service by assisting customers with banking transactions, account inquiries, and financial advice.
• Operate teller machines and banking software to process deposits, withdrawals, and other financial transactions accurately and efficiently.
• Verify customer identification and maintain strict compliance with anti-money laundering (AML) and know your customer (KYC) regulations.
• Handle customer complaints and resolve issues promptly and professionally.
• Promote cross-selling and up-selling of banking products and services to enhance customer satisfaction and bank revenue.
• Maintain a clean and organized branch environment to ensure a pleasant customer experience.
• Collaborate with the branch team to achieve daily, weekly, and monthly targets.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum of 2 years of experience in customer service, banking, or a related field.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in using banking software, such as Core Banking System and CRM tools.
• Knowledge of financial products and services offered by banks.
• Ability to work in a fast-paced environment and meet strict deadlines.
• Familiarity with Indonesian banking regulations and compliance requirements.
• Ability to handle confidential information with discretion and maintain customer privacy.

🛠️ Keahlian

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