Application Support Lead (Assistant Manager) - Drive Excellence in IT Support & Reliability

Join Erajaya, a leading technology-driven company in Indonesia, as our Application Support Lead (Assistant Manager) and play a pivotal role in ensuring the reliability, performance, and continuous improvement of our critical business applications. In this strategic position, you'll be responsible for leading a team of IT support specialists, implementing best practices, and driving excellence in IT support and reliability. Based in Jakarta Raya, you'll have the opportunity to work in a dynamic and innovative environment, contributing to the success of our technology initiatives.

As an Application Support Lead, you'll be at the forefront of ensuring our business applications run smoothly and efficiently. You'll work closely with cross-functional teams to identify and resolve issues, implement process improvements, and ensure our applications meet the highest standards of reliability and performance. With your leadership and expertise, you'll help shape the future of IT support at Erajaya.

If you're a seasoned IT professional with a passion for driving excellence in IT support and reliability, we invite you to join our team and help us achieve our technology goals. Erajaya offers a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Lead a team of IT support specialists, providing guidance, mentorship, and performance management.
• Monitor and analyze application performance, identifying trends and areas for improvement.
• Develop and implement best practices for IT support and reliability.
• Collaborate with development teams to ensure seamless integration of new applications and features.
• Conduct regular training sessions and workshops to enhance the skills and knowledge of the support team.
• Work closely with stakeholders to understand their needs and ensure our applications meet their requirements.
• Stay up-to-date with the latest industry trends and technologies, incorporating relevant innovations into our IT support processes.
• Drive continuous improvement initiatives to enhance the overall efficiency and effectiveness of our IT support operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support, with a strong background in application support and reliability.
• Proven leadership experience, with the ability to manage and mentor a team of IT support specialists.
• Strong analytical and problem-solving skills, with the ability to monitor and analyze application performance.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proficiency in ITIL framework and experience with IT service management tools such as ServiceNow, BMC Remedy, or similar.
• Certifications in IT service management (e.g., ITIL Foundation, PMP, or Six Sigma) are a plus.
• Strong understanding of business processes and the ability to translate technical issues into business impact.

🛠️ Keahlian

Lowongan Terkait